Effective date: July 1, 2026

Terms of Service

Renova Pro LTD.

Please read these Terms carefully before using the Renova Pro platform. By creating an account or using our services, you agree to be bound by these Terms.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (individually or on behalf of your organization, "you" or "Client") and Renova Pro LTD. ("Renova Pro," "we," "us," or "our"), governing your access to and use of the Renova Pro platform and services.

If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

Renova Pro provides a B2B platform that enables commercial partners to submit, manage, and track restoration work orders, and connects them with a network of certified restoration professionals ("Pros"). Services include:

Work order submission, tracking, and management
Matching of service requests to qualified Pros by geographic territory
Invoicing, accounting queue management, and payment tracking
Communication tools between partners, Pros, and administrators
AI-assisted features for work order drafting and business development
CRM tools for prospect and partner management (admin accounts)

3. Accounts and Access

Account creation: Accounts are created by Renova Pro administrators. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Multi-factor authentication: Administrator accounts are required to use multi-factor authentication (MFA). You must not share MFA codes or bypass security controls.

Accurate information: You agree to provide accurate, current, and complete information when using the platform and to update such information as needed.

Account security: You must notify Renova Pro immediately at [email protected] if you suspect unauthorized access to your account.

4. Partner Obligations

As a Partner using the platform, you agree to:

Submit accurate and complete work order information
Provide timely access to service locations for assigned Pros
Review and sign off on completed work as requested
Pay invoices within the agreed payment terms
Notify Renova Pro promptly of any dissatisfaction with service quality
Comply with all applicable laws and regulations in your jurisdiction

5. Pro Obligations

As a Pro (restoration professional) using the platform, you agree to:

Provide services within your designated geographic territory only
Maintain all required licenses, certifications, and insurance in good standing
Deliver services to the quality standard specified in your Pro Agreement
Submit accurate invoices including correct amounts and descriptions
Maintain the confidentiality of partner and location information
Respond to work order assignments within the timeframes specified in your agreement

6. Fees and Payment

Fee structures, commission rates, and payment terms are set out in the applicable Service Agreement between you and Renova Pro. These Terms do not override the terms of your Service Agreement.

Renova Pro reserves the right to suspend access to the platform for accounts with overdue payments after providing reasonable notice.

7. Intellectual Property

The Renova Pro platform, including its software, design, trademarks, and content, is the exclusive property of Renova Pro LTD. and is protected by applicable intellectual property laws.

You retain ownership of content you submit to the platform (work order descriptions, photographs, documents). By submitting content, you grant Renova Pro a limited, non-exclusive licence to use that content to provide the services described herein.

8. Acceptable Use

Your use of the platform is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations of the Acceptable Use Policy may result in suspension or termination of your account.

9. Privacy

Your use of the platform is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information. By using the platform, you consent to the data practices described in the Privacy Policy.

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." RENOVA PRO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM'S RELIABILITY, AVAILABILITY, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE.

Renova Pro does not guarantee that work orders will be matched to a Pro in all geographic areas, that Pros will complete work on any particular timeline, or that the platform will be free of errors or interruptions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENOVA PRO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO RENOVA PRO IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) $500 CAD.

RENOVA PRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Renova Pro and its officers, directors, and employees from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the platform; (b) your breach of these Terms; or (c) your violation of any applicable law or third-party rights.

13. Term and Termination

These Terms remain in effect as long as you have an active account. Either party may terminate the relationship with reasonable notice as set out in your Service Agreement.

Renova Pro reserves the right to suspend or terminate accounts immediately for material breaches of these Terms or the Acceptable Use Policy.

Upon termination, your access to the platform will cease. Data will be retained as described in our Privacy Policy and Data Retention Policy.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Calgary, Alberta, in accordance with the Arbitration Act (Alberta).

15. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or platform notification. Continued use after the effective date constitutes acceptance.

16. Contact

Questions about these Terms may be directed to: [email protected]